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Helpdesk

If you can't find the answer to your question in our Docs section, please don't hesitate to contact us for further assistance by opening a ticket.

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How do I find my ISP assigned WAN IP?

Use this IP address lookup tool to find the location of any IP address: whatismyip.com

How to configure my email accounts?

Please follow these steps to configure your email client (outlook or thunderbird).

What is a phishing email?
Email phishing: the general term given to any malicious email message meant to trick users into divulging private information.

Some of the most common scams: DHL package for you, Domain blocked, Email password needs to be reset and more. Recently also Facebook friend request.

Phishing (pronounced: fishing) is an attack that attempts to steal your money, or your identity, by getting you to reveal personal information -- such as credit card numbers, bank information, or passwords -- on websites that pretend to be legitimate. Cybercriminals typically pretend to be reputable companies, friends, or acquaintances in a fake message, which contains a link to a phishing website.

Is your IP listed in an RBL (Blocklist)?
An RBL (remote block list or realtime blackhole list), also called a DNS-based blacklist or block list, is a spam-fighting tool. At Liquid Web, we use the general term RBL. RBLs work by keeping lists of IP addresses that are linked to spam email behaviors.

You can check the status of any server by entering its address on SpamCop.

If you want to check our local assigned ISP IP Address, then use this link and your IP address will be auto filled in the box: What Is My Ip Address Blacklist Check

Name servers (DNS or Domain Name System)
For anyone switching their domains to our servers, please use these domain name servers.

ns1.greengeeks.net
ns2.greengeeks.net

Or use these aliases:

ns1.websitehostserver.net
ns2.websitehostserver.net

How to Detect Internet Throttling by Your ISP?

Internet Speed Test - Cloudflare

Does turning off router clear cache?

The same way your computer needs to be restarted every now and then in order to refresh running processes and clear cache. Knowing how to reboot your router is useful because it's one of the simplest solutions that can solve a range of connection problems.

Certain websites are blocked or are nonfunctional.

Download speeds have slowed.

Specific websites or services are slower than others.

Videos are buffering or lagging.

Your internet speeds are slower than usual.

Your Wi-Fi connection is choppy or broken.

For Support Requests

  • Don’t forget to explore our Docs section—it might have the answers you’re looking for.
  • Still need help? Our support team is here for you. Just open a ticket below.
Support response times: Monday through Friday - we do our best to answer all support tickets within 24-48 hours.
Search the knowledge base for answers to frequently asked questions.

Knowledge Base

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